IT Engineer & Cloud Enthusiast

Hi, I'm Joshua Ukpoma

IT Engineer

I have experience managing projects, supporting users, administering Microsoft 365 and Azure, working with AWS, and maintaining network infrastructure. I enjoy solving technical problems and improving workflows for users and teams.

Contact me View my work
Joshua Ukpoma

Skills

My technical level

IT Support & Systems

More than 3 years

- Windows 10/11 & Windows Server 2019/2022

- Active Directory, Group Policy, DNS, File Servers

- Intune & Autopilot deployment

- Incident resolution & remote support

- ServiceNow / Jira ticketing systems

- PowerShell automation basics

Cloud Services

Growing experience

- Microsoft 365 & Azure AD admin

- Intune device & compliance management

- AWS fundamentals (EC2, IAM, VPC, CloudFront, Lambda)

- Basic Linux server skills

Networking Infrastructure

More than 3 years

- Router, switch, AP configuration

- VLANs, DNS, DHCP, IP addressing

- Fibre/Ethernet installation & troubleshooting

- Network monitoring tools

Computer Hardware

More than 7 years

- PC/laptop repair & upgrades

- OS installs (Windows, macOS, Linux)

- Peripheral troubleshooting

- Secure data wiping & recovery

Project Management

Growing experience

- Coordinating IT tasks & small projects

- Managing SLAs, tickets & workflows

- Requirements gathering

- Documentation & progress tracking

- Stakeholder communication

Qualification

Education & Certification
Education
Certification
Training

MSc Network Management & Cloud Computing

Middlesex University, 2023–2024

BEng Electrical & Electronic Engineering

Ambrose Alli University, 2014–2019

Google Project Management

In progress

Google IT Automation with Python

In progress

Microsoft 365 Endpoint Administrator

Associate (MD-102) — 2025

ITIL v4 Foundation

2025

Services

What I offer

IT Support & Troubleshooting

Reliable end-user support, device troubleshooting, software fixes.

Systems & Cloud Setup

Microsoft 365 admin, onboarding, Azure AD setup.

Network Setup & Maintenance

Small business network configuration & optimisation.

Device Management

Intune enrollment, policies, compliance & lifecycle tasks.

Hardware & PC Repair

Laptop repairs, upgrades, OS installs, diagnostics.

Documentation & Automation

User guides, troubleshooting docs, PowerShell scripts.

Project Management

Planning, coordination & delivery of IT tasks.

IT Support & Troubleshooting

Reliable end-user support, device troubleshooting, software fixes, and clear documentation to keep users productive.

Systems & Cloud Setup

Microsoft 365 administration, user onboarding, Azure AD account setup, basic server configuration, and cloud environment support.

Network Setup & Maintenance

Business network setup, router/switch configuration, Wi-Fi optimisation, and connectivity troubleshooting.

Device Management

Intune device enrollment, policy setup, security compliance, updates, and lifecycle management for laptops and mobile devices.

Hardware & PC Repair

Laptop and desktop diagnostics, component replacement, OS installation, performance optimisation, and secure data handling.

Documentation & Automation

Creating clear IT documentation, user guides, and simple PowerShell scripts to automate routine tasks and improve efficiency.

Project Management

Coordinating projects from planning to delivery, managing tasks and timelines, and ensuring smooth execution through clear communication and organised workflows.

Portfolio

Recent projects
Featured Project

Hosting Static Webpages on AWS

Hosting static webpages on AWS with CloudFront involves storing your website files (HTML, CSS, JS, images) in an S3 bucket...

View Project
Project 1

Service Desk Optimization

Improved ticket triage and workflow.

 Project 2

Windows Server & File Share

Deployed file server with permissions.
See More Projects

Testimonials

Client & colleague feedback

"Joshua is reliable, calm under pressure, and always ready to help users."

- Colleague

"loading..."

- loading

"loading..."

- Manager

Contact

Get in touch

Email

ukpomajoshua@gmail.com

Location

London, United Kingdom